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Mac Awake Guard Privacy Policy

Mac Awake Guard Privacy Policy

Last updated: 2026-06-12
Version: 1.0

Mac Awake Guard is designed to collect as little data as possible. This Privacy Policy explains what data is collected, how it is used, and how to contact us.

By purchasing, downloading, installing, or using Mac Awake Guard (“the App”), you agree to this Privacy Policy.

1. Data Collected During License Activation

The App makes one activation request when you enter a license key.

The activation request may include:

  • License key.
  • Device hash generated from your Mac’s IOPlatformUUID using SHA-256.
  • Your Mac’s device name, such as “John’s MacBook Pro”.
  • App version.

The license key is hashed before storage on the license server. The device hash is used to bind one license key to one Mac. It is not your serial number, and it is not used for advertising, analytics, or tracking.

2. Data Collected After Activation

After activation, the App does not send usage analytics, telemetry, crash reports, sleep history, browsing activity, file contents, or personal documents.

The App may check a public JSON file at:

https://blog.discoverlabs.ac.cn/api/mac-awake-guard-version.json

This check happens when the App starts and then about once every 24 hours. It is used only to show update availability. It does not include your license key, device hash, Mac name, or personal data.

3. Payment Data

Payments are processed by the payment platform used at checkout, including Waffo Pancake where applicable.

We do not receive or store your full card number, bank account details, or payment credentials.

We may receive purchase-related information needed to deliver and support your license, such as:

  • Email address.
  • Order ID.
  • Product purchased.
  • Purchase status.
  • Payment platform used.

4. Support Data

If you contact support by email or through a payment platform, we will use the information you send only to troubleshoot your issue, deliver your license, process refunds where applicable, and provide support.

Support information may include:

  • Screenshots.
  • Logs.
  • License key fragments.
  • Device details.
  • macOS version.
  • Order email or order ID.

Do not send passwords, private keys, sensitive documents, or unnecessary personal files when requesting support.

5. How Data Is Used

Data is used only to:

  • Activate and validate licenses.
  • Bind one license key to one Mac.
  • Deliver license keys and purchase support.
  • Respond to support, billing, refund, and privacy requests.
  • Detect misuse, fraud, duplicate activation, or license sharing.
  • Notify users about App updates through the App’s public version check.

We do not sell personal data.

6. Data Sharing

We may share or process data through service providers required to operate the product, including:

  • License server and database hosting.
  • Payment platforms, including Waffo Pancake where applicable.
  • Email or support communication tools.
  • Website hosting and basic server infrastructure.

These providers process data only as needed to provide their services.

7. Data Retention

License activation records are retained while your license remains active, so the App can validate activation and support future license resets or transfers.

Purchase and support records may be retained as needed for customer support, accounting, dispute handling, fraud prevention, and legal compliance.

If you want to request deletion or correction of your data, contact [email protected]. Some records may need to be retained where required for legitimate business, security, dispute, or legal reasons.

8. Security

We use reasonable technical measures to protect license and purchase-related data, including hashing license keys before storage on the license server.

No system is perfectly secure. You are responsible for keeping your Mac, email account, payment account, and license key secure.

9. Children’s Privacy

Mac Awake Guard is not intended for children under 13. We do not knowingly collect personal data from children under 13.

10. International Users

Your data may be processed in countries or regions other than where you live, depending on the infrastructure and payment platform used.

By using the App, you understand that your data may be processed where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page.

The “Last updated” date at the top of this page shows when this Privacy Policy was last changed.

12. Contact

For privacy questions, support, billing, or deletion requests, contact: